Intelligence and Crisis Management
We use the word Intelligence with its meaning : “to know the state of things and to know what is happening”. The significance of some “things” and events can be immediately graspable, others require deep analysis. Intelligence cannot be dissociated from Risk Analysis but it covers a much wider field of knowledge.
Intelligence focused on Crisis requires a sort of reverse analysis process. As an example, one does not “spy” on a forecasted category 5 hurricane. But the analysis must focus on our own business and governmental networks to locate all vulnerabilities and the most likely path of propagation of destructive sequences. Once the destruction process is well analyzed and understood it is possible to design a strategy to stall the destructive sequence and to avoid loosing the whole network.
Risk Analysis usually provides a static picture of a given location at a given time. Intelligence focused on Crisis must be conceived within an long time continuum. The Intelligence strategy is broken in three stages which follow each other in a circle :
- Before the Crisis, one must identify the vulnerabilities and the destruction sequences in their own time continuum,
- During the Crisis, one must dispose of real time situational awareness with quick and reliable transmission of images and data to schedule and dispatch the relief assets appropriately,
- After the Crisis, one must have an immediate Lessons Learned review covering the measure of the destruction, human and equipment assets required to start reconstruction. A good knowledge of NGOs and International Aid on site or on approach is also required to create the necessary space so that all assets can operate in the most efficient manner. Then during reconstruction one must collect the Intelligence data to start the “before the Crisis” stage of the next Crisis.
Intelligence focused on Crisis is not only analyzing data on equipments and physical structures but it requires the analysis and a good understanding of Men and Women and the Team cohesion. This Human Factor is extremely important in the case of a Health Crisis and brings into focus questions about Privacy. The knowledge of Men and Women must not stop at the business staff and first-responders in their full cultural context. This knowledge must also include their family structure and organization so that communications can remain open with the whole family for the complete duration of the Crisis. To get the most from the business staff and first-responders in highly stressful situations their whole family must be taken care of. The human factor of the NGOs and their leaders must also be taken into account.
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